Environment Agency

"Development and integration of internal communications toolkit for use across EA national offices, to help staff raise awareness of waste crime externally using consistent messaged and information."

Following from work we had done with WRAP, the Environment Agency approached us about providing interim management support for their work on tackling Illegal Waste Sites, as part of DEFRA’s National Enforcement Programme.

We worked with them to develop and implement an integrated internal communications programme for employees dealing with illegal waste sites. This included the development and management of an internal communications toolkit and provision of communications advice to policy clients and senior management to support business objective.

In addition, we worked with the EA to organise and co-ordinate ‘Operation Cyclone alongside, Crimestoppers HM Revenue and Customs, Vehicle and Operator Services Agency and British Transport Police. 

The work contributed to the Environment Agency’s waste crime report – LINK 

The suite of material and lessons learned will leave a legacy that hopefully teams will benefit for years to come.
— Phil Avery, Communications Programme Manager, Environment Agency